Our Clients

“Responsive, knowledgeable and thorough”

"I'm the owner / president of a mid-sized commercial printing company and we've seen our share of challenges over the past 5 years or so. Printing has changed drastically in this time due to the internet but also because of advances in technology. We've adapted well to this change investing in new digital equipment, productivity software and other technology. IT Pros has been an invaluable partner through these changes and we've couldn't have been happier with their guidance and support. They are responsive, knowledgeable and thorough, I would highly recommend their services. You can't find a better group of IT professionals.”


President
Des Printing Providence, RI


“Were we needed to be in a quicker and more reliant timeframe”

“I have been working with Sean and his team for over 15 years, from Y2K to setting up and installing a brand new network to the latest project integrating 6 different servers into one virtual server. Our relationship has continued even with me moving from company to company. Through the experience of moving to different companies and dealing with the incumbent IT companies, I always seem to go back to Sean and his team. They always seem to be able to make me comfortable knowing I will get the right solution for me and the company I am working for, whereas other IT companies will tend to lead you in the direction they prefer whether or not it works for your company.

When I came to work for my new company, server upgrade had been put on hold for a long time and the former controller had 3 scenarios to work with. Our owner wasn’t comfortable with the current IT vendor we had so I asked if I could bring in someone I had worked with in the past. Sean and his team came in and looked at where we were and suggested a virtual server to bring our 6 servers into the single environment. The price although a little higher than what the previous vendor was offering seemed to get us to where we needed to be in a quicker and more reliant timeframe. Upon starting the process, we were kind of nervous about what would happen and being down for a weekend was something we decided would be best instead of being down during business hours. Once the process was started Sean and his team stayed in constant communication with our company over the weekend and his team was great at adapting the process when necessary. Since moving over to the virtual server we can say we now have a stable environment to work with and will be looking to move forward to phase 2, getting all servers upgraded to current operating systems inside the virtual server.

I will continue to work with Sean and his team as they have always been there for me when I needed them the most. ”


Controller
Parker Construction Co., Inc. East Providence, RI


“Exceptional”

“As always our dealings with IT Pros have been exceptional. The few times I have requested exchange server support from IT Pros it has been fast, efficient and reliable. I have no problems at all recommending your company. Keep up the good work and thanks for all your help so far.”


IT Manager
Harry Miller Co., Inc. Boston, MA


“Monitoring and business continuity services ensure nearly 100% uptime”

“We’ve been working with Sean and his team at IT Pros since 2002, and I can’t say enough how thrilled we’ve been with the level of expertise and responsiveness they’ve provided. They’ve designed and built us a datacenter that reliably supports 1000+ users every day, and their monitoring and business continuity services ensure nearly 100% uptime and peak performance of database and application servers. During periods of system maintenance and relocation, IT Pros cuts us over to alternate, redundant systems that ensures users are always productive days, nights and weekends.”


Information Systems Divison Manager
National Disability Rights Network Washington, DC


“Proven time and again to be trustworthy advisors”

“Sean Daniels and his team at IT Pros have been our network consultants for over a decade. They have proven time and again to be trustworthy advisors, providing a high level of expertise that helps us keep our company’s technology infrastructure up and running at a high level.”


Director of Information Technology
LGC&D, LLC Providence, RI


“Significant savings for our agency and our remote offices are much more efficient running on our own private cloud”

“After years of ongoing dissatisfaction with various IT providers, we were fortunate enough to have had IT Pros recommended to us by another non-profit agency. Though our prior IT provider made the move away from them as difficult as possible, IT Pros was instrumental in alleviating our many concerns and providing us with a seamless transition. From the very beginning, they have been proactive in finding solutions to our many IT problems and moved us away from a traditional desktop environment to a thin client based operation. The change resulted in significant savings for our agency and our remote offices are much more efficient running on our own private cloud. They recently converted a decade old accounting system to the latest version without a hitch, even though we had been told time and time again by other providers that it was not possible and that we would have to accept that all our archived records could not be brought forward. IT Pros was also instrumental in fully integrating a Voice Over IP System for us. We had purchased the system several years ago and the integration project remained dormant because our phone vendor and prior IT vendor could not provide any integration solutions. IT Pros worked with our phone vendor in implementing the VOIP system and subsequently resolved any lingering issues. In working with both teams, it became abundantly clear to us that IT Pros took a proactive approach in assisting our phone vendor in correcting issues that existed on their end.

IT Pros has handled everything for us, from backups to maintenance. Their customer service model is top notch, as we are never kept waiting and they consistently respond to all requests in a prompt, professional and friendly manner. Additionally, they understand the non-profit technology licensing model, and have an in-depth understanding of resources available to non-profits for charitable pricing. Without a doubt, IT Pros’ Managed IT Services program has been a huge convenience with provided us with a cost savings to boot!”


Chief Financial
The Arc of Bristol County, Inc Attleboro, MA


“Help us produce a product that was not only completed on time, but also government certified.”

“I can't begin to explain the positive impact IT Pros has had on our healthcare business. IT Pros’ team of professionals has delivered essential IT services to our organization for over 15 years. We discovered IT Pros shortly after losing our project manager during a critical software development project. Frantic about our looming deadline, we reached out to several companies that were referred to us by trusted advisors. IT Pros’ IT expertise, record of success and professionalism separated them from the other IT companies. Sean and his team were able to get their hands around our complex development project and help us produce a product that was not only completed on time, but also government certified. Since then, they have continued to assist us with our software development, helped us remain in compliance with the governments rigorous healthcare security standards and saved us thousands of dollars by transitioning our applications into their secure private cloud solution. The real value IT Pros brings to a business is their ability to identify your organization’s needs and then provide a solution that makes functional and fiscal sense. Recently, IT Pros approached us about a VoIP telephone solution that they believed made sense for our growing company. The suggestion expanded the number of lines we had coming in, allowed for leading edge functionality and cut our telephone bill in half. IT Pros is an IT organization that has the rare ability to help you create value within your unique business model. ”


Chief Operating Officer
Polaris Medical Management, Inc. Cranston, RI


“Highest level of customer support and knowledge of technology”

“Our business landscape shifted from analog to digital in what felt like a blink of the eye. The only thing that hasn’t changed is our clients expectation of excellence. System uptime directly impacts our ability to service clients. Our reliance on technology infrastructure is critical to our ability to generate income, that is why we trust IT Pros. They are responsive and provide the highest level of customer support and knowledge of technology, the same that our clients demand from us in our industry.”


President
Printmakers Inc. Pawtucket, RI


“Exceptional IT services without the expense of hiring on site technicians”

“Over our long history with IT Pros service has been beyond our expectations. They have been pro-active in recommendations that has saved us both time and money by providing exceptional IT services without the expense of hiring on site technicians. Response time (both during regular and after hours) is exceptional. As a public Utility we cannot afford to be without reliable computer service as we must provide real time responses to our customers. Cyber security, a top concern for utilities, is also a priority for IT Pros. And they have worked diligently to ensure that our security concerns are current at all times.”


Assistant General Manager
Pascoag Utility District Pascoag, RI


“The skilled staff at IT Pros truly understand deployments for manufacturing environments”

“Rarely, in the business world, does one come across an IT service provider who could be characterized as exceptional. IT Pros is just that! It was evident from the onset that the professionalism and outstanding service we received attributed to facilitating a business partnership of over ten years. The skilled staff at IT Pros truly understand deployments for manufacturing environments. They possess immense knowledge but yet are mindful to quickly tailor to the customers’ individualized needs. The attention to emergency service requests are expeditiously responded to assure a prompt resolution with minimal down time. IT Pros speaks quality. IT Pros’ service is paramount!”


Chief Technology Officer
Technical Hardfacing and Machining, Attleboro, MA


“Prompt after hours support, which is vital to our 24/7 operation”

“We have used IT Pros after-hours support services on a few occasions; two of which were critical outages. We were able to reach prompt after hours support, which is vital to our 24/7 operation. Their high level of skill enabled the work to be done quickly and efficiently, helping us recover data and communication to our customers. The work provided has been flawless and has helped our services run more effectively. It’s important for us to know we have constant on-call support available to use year around. Thank you IT Pros for your knowledgeable, professional service!”


IT Administrator
Hillside Plastics, Inc. Turners Falls, MA


“IT Pros has always been there 100%”

” Our company has been working with IT Pros for over 10 years. We do not have an IT staff on site and IT Pros has been our “IT” for this time. They are scheduled to be on our site weekly and are always here for us over and above that time scheduled. When you don’ t have a person or staff on site to go to for any of your everyday issue, not to mention the bigger issues, it can be very difficult.

Knowing that IT Pros is always just a phone call or email away to handle all issues for us whether large or small is very comforting and re-assuring. This is especially true for someone like myself who is the main contact between our company and IT Pros. Whether it’s making sure our systems were back up and running after having a weekend shut down, moving our entire organization from one location to another (which we have done 4 times), or just the everyday backup and support tasks, IT Pros has always been there 100%.

Over the years, knowing that the entire IT Pros staff are always there gives me a good feeling knowing that the support is just a phone call or email away.”


Purchasing/Office Administration
Deutsche Nickel America Attleboro, MA


“Infrastructure designed by IT Pros which has reduced our administrative overhead and simplified our data center needs”

“Dean Warehouse Services, Inc. operates a multi facility, enterprise, high-demand environment with high transaction rates. Computers and servers need to run at peak performance every day and all day. We’ve greatly benefited from the dedicated efforts of Sean and the many talented experts at IT Pros for our multiplatform architecture, including Windows, VMware, and Linux. Our national network of facilities operates on an infrastructure designed by IT Pros which has reduced our administrative overhead and simplified our data center needs. IT Pros continues to provide expert service and support for our growing needs any day of the week and any time of the day.”


Vice President of Information Technology
Dean Warehouse Services Warwick, RI


“Incredible attention to detail”

“Since I started with the Sisters of Mercy seven years ago, IT Pros has been there for us every step of the way. Whether it is for a quick question or detailed conversion, IT Pros always looks for solutions that will not only fit our needs, but also be cost effective, as we are a non-profit. Work is always done quickly and effectively, with incredible attention to detail. I’m not sure we would have the advanced level of technology in place today if not for the services of IT Pros and their staff. It’s a joy to have them as a contractor that I can always depend on and would recommend them to anyone.”


IT Manager
Sisters of Mercy – Northeast Cumberland, RI


“Reduce our burden of entry by over $20K”

“Our experience working with IT Pros has been exceptional. In deploying new wireless technology to our 20-practices, Sean was able to reduce our burden of entry by over $20K and yet provide us with an enterprise-class solution that is centrally managed and used by hundreds of devices every day. I really appreciate your service and support and would recommend you for IT services in the future.”


Director, Information Services
Coastal Medical Inc. Providence, RI